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Are you looking for an entry-level, technically focused customer service position? Looking to break into the world of servers and network administration? Want to develop a highly sought after skill-set?

Position Description: 

The position is shift based and shifts run 12 hours, 3.5 days on / 3.5 days off per week. Current shifts are Sun-Wed (Beginning of week) and Wed-Sat (End of week) as well as corresponding Overnight shifts for each. The position is centered on customer focused hosting including col-location and managed services.

Primary Responsibilities:

• Provide “first on customer” type response to web-hosting, collocation, and datacenter customers via in-person, phone, and ticketing system contact.
• Provide immediate resolution and basic break/fix troubleshooting via established procedures and tools.
• All shifts work in tandem with higher tier operations/engineering to provide clear escalation of complex issues. You should have exposure or basic familiarity with the following areas to apply;
  • Phone and Office Etiquette, Help Desk or Ticketing software (e.g. Kayako, Remedy, etc…),
  • Computer troubleshooting and resolution with multiple operating systems

Ideal candidates will also display knowledge or a willingness to acquire knowledge of the following areas:

• *NIX Operating Systems (FreeBSD, Linux, Solaris, etc…) command line
• Web hosting applications (Apache, IIS, etc…) 
• Database applications (MS -SQL, MySQL, PostgreSQL, or Oracle are acceptable)
• Shell scripting/automation of basic tasking (Bourne shell, ksh, csh, are acceptable)User Management controls in various *NIX OS. 
• Installation and configuration of new server deployments using both Windows and various *NIX OS
• Troubleshooting of hardware, OS and application level issues with servers
• Networking topology and routing, such as basic TCP/IP, OSPF, BGP and familiarity with Cisco.
  

Training:
All work is done on live, production networks and servers. All Tier 1 shifts overlap with Tier 2+ shifts to provide escalation and mentoring as needed.

Job Requirements:

• Must be able to work with minimal supervision.
• Must have good time management skills.
• Must be available to work the times and days specified.
• Must be able to work on call if needed.
• Must be willing to have work schedule altered as needed.
• Must pass civil and criminal background and drug test investigation.

To be considered for this position click here and email a copy of your resume today.